Support
Last updated
Contact us
Write to us at support@wenous.fr. To help us assist you quickly, send your message from your WeNous account’s email address and tell us:
- which device you are using (iPhone or Android);
- what you were trying to do;
- the message shown on screen, if any.
Never share your password: support will never ask for it.
What support can do
- correct your account’s email address, which cannot be changed in the app;
- handle an account deletion request;
- answer requests to access, correct or erase your data (see the privacy policy);
- help you if you run into trouble with the app.
Support cannot recover your password: it is only stored in a form that cannot be read.
Frequently asked questions
I forgot my password
On the sign-in screen, tap “Forgotten password?” and enter your email address. If an account exists for that address, you will receive a reset link, valid for 30 minutes and usable only once. A new request cancels the previous one. Once your password has been changed, all your sessions are closed: sign in again on each of your devices.
I can’t find the invitation I was sent
An invitation sent to an email address appears in “Received invitations”, from your relations screen, as long as you are signed in with the account that holds the invited address. If you were given an invitation code, enter it from “Received invitations”, then “Enter an invitation code”.
Invitations expire after 7 days: if yours has expired, ask the relation’s owner to send you a new one. A relation has at most 20 members.
My email address is wrong
Your email address cannot be changed in the app. Write to support with the account’s current address and the correct one: we will update it once we have checked that the account is yours.
How do I delete my account?
Follow the steps on the Delete your account page. You do not need the app to do it.